Gladly for your agents.

What agents can do with Gladly

Curated for agents: the calls that matter, with schemas and descriptions written for tool use, not an endpoint dump.

• gladly_get_me

  Check the credentials: returns the authenticated user's profile.

• gladly_search_customers

  Search customers by name, email, or phone.

• gladly_get_customer

  Get a customer's profile by their id.

• gladly_get_customer_conversations

  List all conversations for a customer.

• gladly_get_conversation_items

  List timeline items (messages, notes, events) in a conversation.

• gladly_create_customer

  Create a new customer profile.

• gladly_update_customer

  Update a customer's profile.

• gladly_get_conversation

  Get a conversation by its id.

• gladly_create_conversation

  Create a new conversation for a customer.

• gladly_send_message

  Send a message in an existing conversation.

• gladly_create_note

  Add an internal note to a conversation.

Connect it in a minute

The connect flow is agent-driven: Even opens the key page in its own browser and collects the key through a secure native field. It never passes through the chat.

1. Paste the prompt below into any agent running inside Even, or click Connect in Even's catalog.
2. Log in to your Gladly instance as an administrator.
3. Go to Settings > Users, select a user, and enable the API User permission.
4. The user then sees 'More settings' where they can create an API token.
5. Your instance URL is https://your-org.gladly.com.
6. Use the API token with the user's email as Basic auth username.
7. Paste the key into Even's secure field. Even verifies it and your agents are live.