Freshdesk for your agents.

What agents can do with Freshdesk

Curated for agents: the calls that matter, with schemas and descriptions written for tool use, not an endpoint dump.

• freshdesk_list_tickets

  List tickets. Use filters to narrow results.

• freshdesk_get_ticket

  Get a single ticket by its numeric id.

• freshdesk_create_ticket

  Create a new ticket.

• freshdesk_list_contacts

  List all contacts (customers).

• freshdesk_search_tickets

  Search tickets by query string.

• freshdesk_update_ticket

  Update a ticket's fields (status, priority, group, etc.).

• freshdesk_delete_ticket

  Permanently delete a ticket.

• freshdesk_create_contact

  Create a new contact (customer).

• freshdesk_get_contact

  Get a single contact by id.

• freshdesk_search_contacts

  Search contacts by query string.

• freshdesk_list_conversations

  List all conversations (replies and notes) on a ticket.

• freshdesk_create_note

  Add a private note to a ticket.

• freshdesk_list_groups

  List all agent groups.

Connect it in a minute

The connect flow is agent-driven: Even opens the key page in its own browser and collects the key through a secure native field. It never passes through the chat.

1. Paste the prompt below into any agent running inside Even, or click Connect in Even's catalog.
2. Log in to Freshdesk and click your profile picture, then select Profile Settings.
3. Your API key is shown on the right pane; copy it.
4. Your subdomain URL is https://your-domain.freshdesk.com.
5. Freshdesk uses the API key as the basic auth username; enter any value for the password.
6. Paste the key into Even's secure field. Even verifies it and your agents are live.